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Zendesk: Customer Service Stories

 

 

THE CLIENT

Zendesk is a customer service platform designed for companies that want to create customer relationships that are more meaningful, personal, and productive. They start by helping companies provide great support and then mature with self-service and proactive engagement.

THE CHALLENGES AND SOLUTIONS

TEN ALPHAS was asked to create a series of videos for Zendesk that would highlight the successes of their clients. We spoke to customer services managers from Tony Bianco, Carsales.com.au and ZipMoney about how Zendesk has transformed their business in crucial ways.

In order to create engaging videos, we used an Interrotron so the talent could speak directly down the barrel of the camera while feeling like they were having a face-to-face conversation with their interviewer. This helps talent who are not used to being on camera feel more at ease while still delivering their interview straight to camera.

THE RESULT

The client was very happy with the final videos and is currently using them to demonstrate their clients’ successes.

CREDITS:

Director: Nick Bolton
Director of Photography: Christiaan Blok
Editor: Madeleine King

Zendesk

Year: 2017
Categories: Case study video

Production
Writing
Syndication